Social justice in designing AI Chatbots for people with disabilities

Abstract

Artificial Intelligence has been supplemental to address some of the multiplex issues surrounding people with disabilities (PWDs) even prior to the emergence of ChatGPT. ChatGPT, however, opened the gateways to the chatbot renaissance era of advancing AI use, especially in the educational realm, but with continuous debates on its ethical, health, and legal implications. ChatGPT and other genAI are integrated into assistive and healthcare technologies for personalized accessibility support for people with disabilities. A transformative, ethical, and inclusive design of AI technologies for people with disabilities are crucial for techno designers. Hence, anchoring a social justice lens on AI in designing technologies expands the welfare of people with disabilities.